Shipping and Returns

SHIPPING

All orders are shipped within 1 business day of the order being placed, so long as the item is in stock (see T&Cs).

All orders will have a tracking number through Australia Post and require a signature on delivery.

Shipping within Australia

Trewarne provides free express shipping through Australia Post on all domestic orders. See below the Australia Post predicted shipping times:

Within VIC

1-2 Business Days

NSW, QLD, ACT, TAS, SA

2-3 Business Days

NT and WA

3-5 Business Days

International Shipping

All orders being shipped outside of Australia incur a shipping fee of $30 AUD. See below the Australia Post predicted shipping times:

USA, United Kingdom, Canada, New Zealand, Thailand, Taiwan, South Korea, Singapore, Malaysia, Japan and Hong Kong

4-8 Business Days

All Other Countries

8-18 Business Days

 

RETURNS

Trewarne accepts returns within 14 days of your item being delivered.

The customer is responsible for covering the costs of shipping.

All items must be in the exact saleable, unworn condition as they were when you received them. Trewarne reserves the right to refuse returns for any items not in appropriate condition or items that were bought on sale.

Returns and exchanges can be made via email or in store.

 

To return or exchange your item via email, please follow the following steps:

  1. Send an email to southland@trewarne.com.au with the following information:

  • Your name as it is on your order

  • Your order number

  • The names of the item(s) you wish to return

  • A photograph of your item(s) in their current condition

  • Specify if you would like store credit, refund or exchange

    • If you would like to exchange your item, please specify the name of the item you would like to exchange it for as found on the website.

  1. You will receive an email from our team specifying if we will accept your return/exchange based on the condition of your item.

  1. Post your item to the following address:

         TFJ

         Shop 2006, 1239 Nepean Highway

         Cheltenham, VIC, 3192

         Australia

  1. Upon receiving your return, you will be issued a refund to the banking details used to place your order, or an email confirming your store credit. If you requested an exchange, you will receive an email with the shipping confirmation for your new item.